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jobs in emirates : Assistant Operations Manager - Intelligent Business Technologies LLC



jobs in emirates Assistant Operations Manager - Intelligent Business Technologies LLC

description :jobs in emirates Assistant Operations Manager - Intelligent Business Technologies LLC


Responsibilities:

  • Manage day to day contact center & BPO operations.
  • Hiring, training, coaching, and leading teams as they provide support for customers.
  • Plan staffing based on call volume trends. Makes corrections if needed.
  • Transition new projects.
  • Handle multiple projects in fast paced environment.
  • Build review decks & lead meetings with internal or external stakeholders.
  • Build strong relationship with internal & external stakeholders.
  • Ensuring that all client issues are resolved in a timely manner and that clients are satisfied with the service they receive.
  • Build strong team culture. Keep team members motivated.
  • Lead meetings with team members to discuss team performance and work plans for upcoming months.
  • Monitoring employee performance to ensure that they are meeting goals and upholding company standards.
  • Conduct performance reviews for the teams.
  • Taking on other tasks or projects to support employees, other managers, and BPO operations.


Job Details

Posted Date: 2023-08-30
Job Location: United Arab Emirates - Dubai
Job Role: Management
Company Industry: Business Process Outsourcing (BPO)
Monthly Salary: US $2,000

Preferred Candidate

Degree: Bachelor's degree

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