jobs in emirates Customer Service Manager - Mumzworld #jobs in emirates

jobs in emirates : Customer Service Manager - Mumzworld



jobs in emirates Customer Service Manager - Mumzworld

description :jobs in emirates Customer Service Manager - Mumzworld




●       Develop and implement strategies to optimize costs by reducing the customer contact rate in the customer service department

●       Identify and address root causes of customer contacts by directly working on problem areas, rather than following routine tasks

●       Increase agent occupancy by streamlining workflows, optimizing task assignments, and improving scheduling processes.

●       Analyze operational waste and implement initiatives to minimize inefficiencies, reduce manual work, and improve overall productivity.

●       Challenge existing processes, identify redundant and repetitive tasks, and implement changes to eliminate them.

●       Drive digitization initiatives to automate manual processes and improve efficiency through the use of technology.

●       Collaborate with cross-functional teams to identify opportunities for process improvement and implement solutions that enhance the customer service experience.

●       Utilize data-driven insights to identify trends, performance gaps, and opportunities for improvement in customer service operations.

●       Develop and maintain comprehensive reports and dashboards to track key performance metrics and provide visibility into operational performance.

●       Stay updated with the latest industry trends, best practices, and emerging technologies related to customer service operations and project management



Job Details

Posted Date: 2023-07-28
Job Location: United Arab Emirates
Job Role: Customer Service and Call Center
Company Industry: Internet/E-commerce

Preferred Candidate

Career Level: Mid Career

how to apply for a job in UAE Customer Service Manager - Mumzworld ?
click this link for apply Customer Service Manager - Mumzworld job in emirates
submit your resume jobs in emirates Customer Service Manager - Mumzworld


jobs in emirates , Customer Service Manager - Mumzworld

*

Post a Comment (0)
Previous Post Next Post