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jobs in emirates : Contact Center Agent

jobs in emirates Contact Center Agent

description :jobs in emirates Contact Center Agent

  • Receive in-bound calls from customers through voice, email while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc.
  • Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate.
  • Ensure the highest standard of customer service to clients by answering their enquiries efficiently with accurate information.
  • Meet all service standards and indicators as per department guidelines.
  • Attend various training programs to close the skill gaps and to ensure proper awareness about products and service, policies, and procedures.
  • Identify and maximize up-selling and cross-selling opportunities and generate sales and leads as appropriate.
  • Participate in outbound calling for new businesses when required.
  • Maintain confidentiality of the company customer and data.
  • Keep update on Company subsidiaries information to provide accurate information to clients by explaining procedures, answering questions
  • Adheres to the assigned shift schedule and avoid any late attendance.

Job Details

Posted Date: 2023-05-23
Job Location: Abu Dhabi, United Arab Emirates
Job Role: Customer Service and Call Center
Company Industry: Management Consulting
Monthly Salary: US $1,500

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